Eindhoven university of technology master integrating the etom. Once the measurements exist based upon a common framework, it becomes simpler to benchmark internally or externally with organizations using similar frameworks. It can also be used to develop new organizational processes by using the etom framework as is, by using only parts of it or by extending the etom framework. Note that this suite is labeled with the reference gb921. See more ideas about enterprise architecture, business and operating model. T odays uncertain business environment is a driver for organizations to respond faster and with more agility to internal and external conditions and many are looking to the proven benefits of process management for help. Page 4 of core processes that combine together to deliver service streams and other endtoend processes level 3. Itut recommendation m the business process framework etom is a critical component of frameworx, the tm forums blueprint for enabling successful business transformation.
Figure 1 process model and etom flows within this context, the definition of efficient and customeroriented business processes is a crucial success factor. The level2 processes highlighted in red, and all their level3 constituents were submitted for conformance certification. Tesmer, john using process frameworks to get real work. Barry graham gives a brief summary of tm forums business process framework etom. The etom business process framework is a reference framework for categorizing all the business activities that a. The following figure represents the scope of the assessment based on the business process framework etom v. Study the commercial and the technical description documents of ring. Business process framework etom wikipedia network blueprint for security management. While both etom and itil are process frameworks, a highlevel comparison of their differences can be summarized as followings. Figure 1 shows the etom business process framework. The enhanced telecommunications operations map etom is a framework for the analysis and improvement of telecommunications. Extensions to the etom framework can be applied by decomposing level 34 processes and adding organizational specific details at the lower process level.
Acord, an insurance consortium, is working on an insurance framework, and the finance task force at the omg is working on a finance framework. Enterprise quality management, process and it planning and architecture. In many cases, each process is aligned and mapped to appropriate company documentation references solution, methodology or modeling. Version 14 was published in may ngoss programs implement a common system infrastructure framework, in which components that adhere to the specifications can interoperate in a flexible application infrastructure. Telecommunications management network tmn architecture. Based on this, a more extensive activity is proceeding separately to work through this methodology across the etom framework.
Download scientific diagram etom level 1 and 2 processes within level 0 process operations real options in telecom infrastructure projects a tutorial. It addresses how etom process elements and flows can be used to support the processes identified in the it infrastructure library itil. Media in category business process framework etom the following 3 files are in this category, out of 3 total. A practical approach to the operation of telecommunication. Itil good practice services using process flows built using etom i. Conclusion the process assessment framework is extremely important to a process improvement effort. Itil is a set of nonprescriptive guidelines for itict service management. Ontologybased process modeling using etom and itil 1003 2.
The etom business process framework can be used as a tool for analysing an. Itil and etom building bridges focus is on identifying and removing obstacles to full integration of itil and etom, within sps and others supported by tm forum and itsmf, with joint publication builds on past tm forum work published as gb921v gb921v shows a workable technical basis for implementing etom process flows. Exploring synergies between togaf and frameworx industry group liaison the open group architecture framework and telemanagement forum frameworx collaboration project technical report document 1 mapping of togaf and frameworx business process framework etom, information framework sid and application framework tam version 1. Download limit exceeded you have exceeded your daily download allowance. Pdf reference process flows for telecommunication companies. The etom business process framework enhanced telecommunications operations map is a guide to best practices for business process management in the telecommunications industry. This business process framework also known as etom suite release r17. The model describes the interaction of processes between different stakeholders in the telecommunications value chain. The model describes the required business processes of service providers, and defines key elements and how they should interact the business process framework etom is a standard maintained by the tm forum, an association for service providers and their suppliers. Read our telecom process case study based on telecom process documentation, etom framework, etom telecom process flow adopted across 6 core business areas. Itil and cobit are more narrowly defined examples of business process frameworks.
This version of the etom business process framework can be considered valid until it is updated or. Process defined based upon specific elements of process framework contextual reference valuable for identifying gaps and overlaps in processes use framework to identify each subprocess consistent documentation accurate definition show an ordertocash process flow at level 1. Is this the future of the business process framework etom. Telecom process telecom business process interfacing. This version of the etom business process framework addendum a is an initial release. The business process framework is an operating model framework for telecom service providers in the telecommunications industry. Telstra enhanced the core etom framework to create a framework for all process elements in telstra down to level 4.
Each etom process is supported by descriptive text. Business process framework etom processes etomm into three major process areas, 3 as shown in the diagram coaching services tm forum coaching compliments our training and certification program to help you make the link between the skills you learned in class and the proper application of the standards, best practices and tools in the. The frameworx project team members who focus on the development of the the business process framework have these and many other questions answered for you. Design and implementation of a telco business intelligence. Let us show you how tm forums business process framework can be used to support a range of business. This version of the etom business process framework gb921 version 4. Business process framework l3 descriptions are analyzed by looking for implied tasks. Within process management, a process assessment framework paf can give you a structure and an analytical tool to develop your organizations foundation for strategic. This is similar to how process decomposition can use semantic analysis. Tmf aims that service providers utilize the business process framework etom to analyze their existing business processes, identify redundancy or gaps in their.
However, the framework is not just an ecommerce or ebusiness process framework, it supports traditional business processes with the integration of ebusiness. Integrating the etom business process framework into the ericsson seamless. Aug 10, 2014 etom business process framework enhanced telecom operations map. They are working on a major restructuring of the framework, from which you can also build a.
A practical approach to the operation of telecommunication services driven by the tmf etom framework hou jiejin thesis director dr. As a standardized business process framework proposed by tmf. The telemanagement forum tm forum expects to continue to develop this based on. The most effective organizations are those that leverage a process framework for all three uses. The two main techniques used to analyze existing organizational processes are through process interaction and. The model being established by the telemanagement forum tm forum is the enhanced telecom operations map etom business process framework on which we rely in. Document number document name version document status date new updated in this release rn311 business process framework etom suite release notes 12. This recommendation contains the main body of the etom business process framework. In some ways, the objectives of the process act as an enabler for the goals of the process. The guidebook format is used, for example, when the document lays out a core part of tm forums approach to automating business processes. Presented by lokesh gupta rakesh sonar manish pandey vikash sharma baijnath mandal aditya mahakulkar etom process model balaji institute of telecom management bitm pune. The business process framework etom comprises of functional process structures, i.
Use kpi library to search for key performance indicators by process and industry, ask help or advice, and read articles written by independent experts. Kpi library is a community for performance management professionals. Download the entire gb921 business process framework etom r17. Expectations for future additions the etom business process framework etom is a living document and there are high member expectations for continued development of it. Business process framework fundamentals course gives you everything you need to get started with one of the most wellknown and widelyadopted standards in our industry to do just that. The framework is defined as generically as possible so that it remains organization technology and serviceindependent.
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